Use Cases

1. Have a Directory of your company-

Channel gives you a directory of your team. By having access to everyone’s contact information you can initiate conversations quickly. These not only include the email or the contact number but can be any details you would like your team to share with everyone like department etc.


2. Notification of signup or order placement

Why wait for the end of the day to know your sales?

Receive alerts every time a user places an order for your product or signs up for your service. Our APIs will integrate with your existing workflow and provide you with real-time updates on your customers so that you can engage with them with the required approach quickly. 


3. Notification of inactive customers

If you would know your inactive customers early, you can put effort to interest them and maybe convert them. Get an alert if the user has signed up but is not actively using the service. Connect with them at the right time and re-capture them. It would also help you to collect valuable feedback from them.


4. Notification of event failures

Receive instant notifications for events like app crashes, login failure, payment failure, etc. Identify and work on them without delay to provide prompt service to your customers. Control your downtime and be ahead in customer experience.


5. Audio/video integrations

Save time by initiating calls in a single click with Channel. Integrate your meetings application with Channel and switch to voice and video calls directly from within a chat or channel. Connect to your remote teams and share the screen to stay on the same page. 


6. Use a bot for your team’s service

Make a bot for functions like reminders, query resolution, etc. Set reminders for you and your team and never miss anything. Solve general queries of your employees by providing them quick answers and recording their issues.


7. A platform to share

Give your team an official channel where they can share all their learnings and experiences and help other team members to learn and stay motivated. Bring a culture of continuous learning and contribution.


8. Decide whom to inform

Not all the messages are meant to be notified to everyone in the channel. Mention an individual or a group or everyone as per the need and only the mentioned people will be notified. 


9. Organized communication

A Sales team discusses various topics like strategies, events, leads status, etc. A single channel can’t suffice for a whole team. Making a channel for every topic helps to conserve all the related information in one place and easy to find and keep all the required people in the loop. With every new message, your team knows the purpose without any need for the assumption.


10. Promote a clutter-free culture

Introduce a “less notification, more focus” culture in your team. Don’t keep people in channels that are not involved in the present. Add members when they are required easily. Any member added is able to see all the history of that channel. 

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